Services 07.03.2018

Porto airport voted the second best in Europe by ACI World

Francisco Sá Carneiro airport, in Porto, was voted by ACI – Airports Council International as the 2nd best in the European Region for airports with over 2 million passengers/year, ex aequo with Malta airport and Sheremetyevo airport in Moscow. The winner in the category was Sochi Airport.

The award comes within the scope of the 2017 Airport Service Quality Survey (ASQ) study, the leading worldwide benchmark in the evaluation of passenger satisfaction.

The results of this study are based on questionnaires filled out by passengers who thus convey their opinion on 34 indicators, namely regarding the services offered by the airports in terms of customer service, waiting times, staff courtesy, cleanliness of facilities and comfort. Thus, this award highlights the importance of the quality of service for VINCI Airports, in an active passenger-centric approach.

“We are proud to find out that we were once again chosen by our passengers as one of the best airports in Europe. This is our 11th award in the past twelve years and it is especially important for us at a time when the number of passengers at the Porto Airport surpassed 10 million, resulting from a 15% growth vis-à-vis 2016”, commented Thierry Ligonnière, Chief Operating Officer and Director of ANA Aeroportos de Portugal, part of VINCI Airports.

Fernando Vieira, Porto Airport’s General Manager, adds that “these awards are a recognition of the work and effort that Francisco Sá Carneiro Airport’s team carries out daily, and with all its partners. This is the result of our teams’ ongoing commitment and we are thus tremendously proud to realize we are able to continue growing while maintaining the quality we strive for.”

 

ACI – Airports Council International is the only worldwide trade association of airport operators. Since its inception in 2006, the ACI/ASQ Survey has become the world’s main airport passenger satisfaction benchmark, with more than 340 participating airports from 85 countries. The ASQ Survey is the only global airport survey based on the measurement of the satisfaction of the passengers while they are at the airport. Around 600,000 passengers per year are interviewed before boarding their flights, being asked to evaluate their satisfaction with the airport’s services.