Events 01.03.2021

VINCI Airports rewarded by the ACI as part of the Airport Quality Service (ASQ)

VINCI Airports receives twelve awards for seven of its airports in Portugal, Serbia and Costa Rica, as part of the 2020 Airport Service Quality (ASQ) Awards, unveiled today by ACI. This ranking, based on passenger votes, is the world’s benchmark for airport quality of service.

VINCI Airports is once again praised for the adaptability shown by the airports in its network and the experience they have been able to offer their passengers. This year, ACI’s ASQ ranking also rewards airports for integrating specific sanitary measures for travel in the world of Covid-19. In this regard, VINCI Airports stands out for the rapid and global implementation of its campaign of health measures called “Protecting Each Other” – a campaign certified in August by Bureau Veritas in France, the United Kingdom and Portugal, making VINCI Airports the first airport operator to obtain a sanitary validation on an international network of airports.

Rewarded airports of the VINCI Airports network are:

Lisbon, Porto, Faro, Ponta Delgada and Madeira airports in Portugal – with 5 award-winning airports, Portugal stands out this year. The airports of Lisbon (Region: Europe, Size: 25 to 40 million passengers per year), Faro ((Region: Europe, Size: 5 to 15 million passengers per year), Porto (Region: Europe, Size: 5 to 15 million passengers per year) and Ponta Delgada ((Region: Europe, Size: under 2 million passengers per year) ) each receive the “Best Airport” award in their category. The airports of Faro, Porto and Ponta Delgada also win, as well as Madeira airport, the “Best hygiene measures” award (Region: Europe). These awards are a nationwide consolidation of Lisbon airport winning in November the “Best European Airport of the Year 2020” Award, for the first time in its history.

Belgrade airport in Serbia – two years after integrating the VINCI Airports network, Belgrade airport receives for the first time the “Best Airport” Award (Region: Europe, Size: 5 to 15 million passengers per year), showcasing the ongoing passenger experience transformation and improvement dynamic. The airport also receives the “Best hygiene measures” Award for implementing “Protecting Each Other” campaign and getting the Airport Health Accreditation (AHA) of ACI.

Guanacaste airport in Costa Rica – after being rewarded in 2019 for the “highest service quality progression” only eighteen months after joining the VINCI Airports network, Guanacaste airport this year wins the “Best Airport” and “Best hygiene measures” Awards (Region: Latin America and Caribbean, Size: under 2 million passengers per year). In August, the airport received the Airport Health Accreditation (ACA) of ACI.
Hartsfield-Jackson Atlanta International airport in the USA, whose terminals E and F are operated by VINCI Airports, also receives the awards for “Best Airport” (Region: North America, Size: over 40 million passengers per year) and “Best hygiene measures” (Region: North America).

Nicolas Notebaert comments: “VINCI Airports was able to quickly adapt its health measures to the Covid-19 pandemic, while respecting the passenger experience, which is a pillar of our model. Thanks to the diversity of our network, we will continue to anticipate travellers’ expectations and will keep developing innovations that will benefit to the quality of service in all our airports.”