VINCI Airports

2019: a look back

In 2019, VINCI Airports reinforced its position as the world’s leading private airport operator. A long-term partner to public authorities, local stakeholders and airlines, VINCI Airports optimises operations and services in the airports under its management to guarantee long-term success and unlock potential economic growth, while improving the passenger experience.

#DidYouKnow

98%
of passengers’ questions answered by our chatbot
150,000m²
of commercial space across the network
100%
airports recognized for their commitment to reducing their carbon footprint

A growing traffic

Our network grew considerably in 2019 with important passenger milestones: Portugal and Serbia welcomed respectively more than 59 and 6 million passengers.

PORTUGAL
+ 6.90%
FRANCE
+ 8.00%
CAMBODIA
+ 10.20%
CHILE
+ 5.70%
JAPAN
+ 7.20%
UNITED KINGDOM
+ 1.00%
UNITED STATES
+ 8.40%
SERBIA
+ 9.20%
DOMINICAN REPUBLIC
+ 12.20%
COSTA RICA
+ 8.80%
BRAZIL
-2.90%
SWEDEN
+ 3.70%
  • 45
    airports
  • 12
    countries
  • 255
    million passengers

We innovate

We have developed an innovation strategy focusing on three areas: smart infrastructure, passenger experience and - at the crossroads between the two – flow management.

Robotic valet parking

A world first at Lyon-Saint Exupéry airport, where robotic valet parking is being trialed at the P5 long stay car park in partnership with Stanley Robotics.

Facial recognition technology

25 seconds: the time it takes to go through border control thanks to the new gates equipped with facial recognition technology

Test & learn

In 2018, 14 innovation projects were tested or used at Lyon

A virtuous circle

Year after year, project after project, and at our own pace, we have demonstrated our ability to create value over the long term. From our first concessions to our most recent acquisitions, we have shown know-how in all aspects of airport management.

1
Anticipating and managing large-scale investments

Over €4 billion: that is the value of work planned by VINCI Airports in the next 5 years to scale up capacity of such large infrastructure and continuously adapt to technological progress.

2
Growing traffic

These investments enable us to anticipate the traffic development, airline marketing being a key part of our success. Our international network of experts works in close partnership with over 250 airlines to identify potential new routes and encourage sustainable traffic growth.

3
Meeting the expectations of partners and passengers

We believe airports are places for people – without passengers, they would not exist. This customer-focused state of mind permeates all of our activities: renovating infrastructure for smoother passenger flow, reorganising leisure spaces and retail areas for a more seamless experience to improve comfort and make it easier for people to move around the airport.

4
Innovating with services and technologies

To meet these objectives and improve continuously the passenger journey, we rely on innovation and digital tools and deliver an impeccable customer experience that sets ourselves above the competition.

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